Jobid=a191e3517b59 (0.1014)
Patrique Mercier Recruitment ES is excited to offer a remarkable opportunity for Dutch-speaking individuals to join our Customer Service team for Booking.com based in the beautiful city of Athens, Greece. If you have a passion for travel and enjoy providing outstanding customer support, this role is perfect for you. You will assist Dutch-speaking customers with their booking inquiries, ensuring that they have a memorable and seamless travel experience. Join us in Athens, where you can thrive in a vibrant cultural atmosphere and contribute to a leading player in the online travel industry.
Responsibilities
- Assist Dutch-speaking customers via phone, email, and chat with their inquiries regarding bookings made on Booking.com.
- Provide accurate information about accommodations, available services, and booking modifications.
- Handle customer complaints and resolve issues effectively, ensuring customer satisfaction.
- Document customer interactions and maintain detailed records in the CRM system.
- Collaborate with team members to identify areas for service improvement and enhance customer experience.
- Stay updated on promotions, industry trends, and service offerings to provide informed assistance.
Requirements
- Fluent in Dutch (both spoken and written) is essential.
- Strong dedication to customer service with a focus on satisfaction.
- Prior experience in a customer service role, particularly within the travel or hospitality industry, is an advantage.
- Excellent communication and interpersonal skills.
- The ability to handle multiple inquiries and work in a fast-paced environment.
- A friendly and patient demeanor with strong problem-solving capabilities.
- A genuine interest in travel and knowledge of popular destinations is a plus.
- Must hold an EU passport.
Benefits
- Attractive Salary
- Flight, hotel and airport taxi pre paid
- 13th & 14th month salary per year
- Paid training & career development
- 50 euros food vouchers
- Other perks
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