Jobid=625247410357932308 (0.0495)
Mercier Consultancy Group is seeking a Dutch Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment.
Key Responsibilities
- Assist Dutch-speaking customers with accommodation bookings through phone, email, and chat.
- Provide accurate and comprehensive information about properties, prices, and Booking.com policies.
- Manage booking amendments, cancellations, and special requests efficiently.
- Resolve customer inquiries and issues promptly and professionally to ensure a positive experience.
- Keep detailed records of customer interactions and bookings using Booking.com's reservation system.
- Collaborate with team members to achieve high standards of customer service and satisfaction.
Requirements
- Fluency in Dutch (spoken and written) is required; proficiency in English is a plus.
- Experience in reservations, customer service, or the hospitality industry is preferred.
- Excellent communication and interpersonal skills with a customer-focused attitude.
- Ability to work well under pressure and handle challenging situations.
- Willingness to relocate and work in Greece; free accommodation is provided as part of the package.
- Self-motivated and able to work independently and collaboratively within a team.
Benefits
- Fully Paid Relocation Package
- Competitive monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More…
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